GIVE is an acronym and the fourth letter “E” means to use an Easy manner.
A conversation with another person is going to be much more effective for you if you have an easy manner when you approach it.
It’s really okay to take a light approach to a conversation. Sometimes this is the best way to talk about really hard things. It’s okay to laugh and joke if it means connecting with the other person. Make an effort to smile and this will break down conversational walls.
Using an easy manner is a tool that follows the old adage “a spoon full of sugar helps the medicine go down.” This is true for both you and the person you’re talking to.